Refund policy
Effective Date: October 26, 2025
Applies to: All digital products, online courses, mentorship programs, 1:1 coaching sessions, VIP Days, and services sold through Evolve Beauty Marketing LLC.
Digital Product Delivery
All digital products, including online courses, downloadable content, and digital resources, are delivered electronically via email or secure online account access upon successful purchase.
By completing your purchase, you acknowledge that delivery is immediate and access is granted without delay.
1:1 Mentorship, VIP Days & Coaching Services
All 1:1 mentorship sessions, VIP intensives, strategy calls, coaching programs, and Zoom-based services are considered reserved time-based services.
Upon booking, you will receive a confirmation email with session details and access instructions, including a private Zoom link where applicable.
Because these services require dedicated calendar time, preparation, review, and customized strategic planning prior to your session:
All sales are final.
No refunds, cancellations, or transfers will be issued once a session has been booked.
Failure to attend your scheduled session, late arrival, or inability to join due to technical issues on the client’s end does not qualify for a refund.
No Refund Policy
Due to the nature of digital products and time-based mentorship services:
All sales are final.
No refunds, exchanges, or cancellations will be issued under any circumstances.
This includes, but is not limited to:
• Accidental purchase
• Change of mind
• Scheduling conflicts
• Dissatisfaction with results
• Failure to attend a scheduled mentorship session
By purchasing, you acknowledge and agree to these terms.
Account Responsibility & Access
• You are responsible for maintaining the security of your account credentials and login information.
• Sharing your account access with others is strictly prohibited.
• Access to purchased courses or digital materials is linked to the email and account used during purchase.
Fraud & Chargeback Policy
By completing your purchase, you confirm that your payment method is authorized and valid.
Any fraudulent chargebacks or disputes will be formally contested using, but not limited to:
• Purchase records and invoices
• IP addresses and device information at time of purchase
• Email verification and account logs
• Access timestamps and delivery confirmations
• Session booking confirmations and Zoom attendance records
Payment processors, including Shopify Payments, may review these records to resolve disputes.
Fraudulent chargebacks may result in:
• Account suspension
• Permanent ban from future services
• Legal action if necessary
Email Confirmation & Service Delivery
• Digital products are delivered instantly via email or online access.
• Mentorship and coaching services include confirmation details and session access instructions sent via email.
• Confirmation emails serve as receipt and proof of delivery or booking.
Customer Support
If you experience technical difficulties accessing your digital product or joining your scheduled session, please contact:
hello@evolvebeautymarketing.com
We are happy to assist with access issues but cannot issue refunds for digital products or reserved mentorship services once purchased.
Agreement at Checkout
By completing your purchase, you acknowledge that:
• You have read and agreed to this Return & Refund Policy.
• You understand that all sales are final.
• You understand that digital products are delivered instantly.
• You understand that mentorship and VIP services are reserved time-based services and are non-refundable.
• You agree that any dispute will be addressed using documentation and access records maintained by Evolve Beauty Marketing LLC.
Private Consulting Return & Refund Policy
Effective Date: August 16, 2026
Thank you for choosing to work with us. Private consulting is a personalized, time-based service that involves reserving availability, preparing a customized strategy, and providing direct access to the consultant. Because of the nature of this service, all purchases are subject to the policy below.
1. All Sales Are Final
All purchases of private consulting services are final and non-refundable.
Once your payment has been submitted and your consulting engagement has been confirmed, your investment cannot be refunded, transferred, exchanged, or reversed due to a change of mind, change in circumstances, failure to implement recommendations, or failure to achieve a particular business result.
This applies to all private consulting services, including but not limited to:
- Private Consulting
- Revenue Growth Intensives
- Strategy sessions
- Consulting packages
- Customized business strategy services
- Any additional consulting sessions or services purchased separately
2. Consulting Results Are Not Guaranteed
Consulting provides strategy, recommendations, guidance, and support based on your business and goals. However, business results depend on many factors outside of the consultant’s control, including your implementation, market conditions, pricing, offers, audience, consistency, and execution.
Therefore, we do not guarantee a specific amount of revenue, number of clients, bookings, followers, sales, or other financial or business results.
Purchasing consulting services constitutes your understanding that you are responsible for implementing the strategies and recommendations provided.
3. Scheduling & Rescheduling
Your consulting package includes a limited number of private sessions reserved specifically for you.
If you need to reschedule a session, you must provide at least 24 hours’ notice.
Sessions canceled or missed with less than 24 hours’ notice may be considered used and will not be refunded or rescheduled.
Failure to attend a scheduled session without notice may result in forfeiture of that session.
4. Late Arrivals
Consulting sessions begin at the scheduled time.
If you arrive late, the session will still end at the originally scheduled time. Additional time will not automatically be added to compensate for lateness.
5. Expiration of Consulting Services
Private consulting services must be used within the timeframe specified for the consulting package purchased.
For example, a 30-day private consulting package must be completed within the designated 30-day consulting period unless an extension is approved in writing.
Unused sessions, calls, or consulting access do not have cash value and cannot be exchanged for a refund.
6. Private Messaging Access
If your consulting package includes private messaging access, that access is available only during the days and hours specified in your consulting agreement.
Private messaging is intended for consulting-related questions and support. It is not intended to replace scheduled strategy sessions.
7. No Chargebacks
By purchasing private consulting services, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.
Initiating a chargeback through your bank, credit card company, or payment provider instead of contacting us regarding a billing concern may be considered a violation of these terms.
If you believe a billing error has occurred, please contact us directly so that the matter can be reviewed.
8. Exceptions
Refunds are not ordinarily provided.
In rare circumstances, an exception may be considered solely at the discretion of the consultant. Any approved exception must be provided in writing and does not create an obligation to provide refunds in similar circumstances.
9. Acceptance of This Policy
By purchasing a private consulting service, you acknowledge that:
- You have read and understand this Return & Refund Policy.
- You understand that all sales are final.
- You understand that consulting does not guarantee specific business or financial results.
- You understand that your investment is for the consultant’s time, expertise, strategy, and services—not a guaranteed outcome.
- You agree to the scheduling, cancellation, and rescheduling terms outlined above.
If you do not agree with this policy, please do not purchase the consulting service.